Question 1

Are all bags truly unique?

Accepted Answer

Almost all of them, yes. Every pouch and bag is pieced together by hand from fabric scraps, so no two come out the same, and once a piece is sold it will not be recreated. Laundry bags are the exception: they are made in very limited collections and are not necessarily one of a kind. Whenever an item is not unique, its listing says so.

Question 2

What are the bags made from?

Accepted Answer

Mostly upholstery fabric scraps: offcuts and remnants that would normally end up in the trash. We put them back together using patchwork. Naturally, not everything can be replaced with scraps, so belts are pre-made for now, but we use as much rescued material as we can. Laundry bags are made from cotton.

Question 3

Why can't you tell me the exact composition?

Accepted Answer

A single pouch can combine leather, cotton, linen, polyester and more in the same patchwork, because the scraps come from many different rolls. That mix is exactly what makes each piece unique, but it also means we cannot print one accurate composition label. When in doubt, treat the piece as if it were made of its most delicate material.

Question 4

How should I care for my bag?

Accepted Answer

Pouches and bags are a mix of materials, so hand wash only, at a maximum of 30 degrees, and never in the washing machine. Laundry bags are cotton and can go in the machine at 40 degrees. Full instructions are on our Care page.

Question 5

Are the measurements exact?

Accepted Answer

They are a guide. Because everything is cut and sewn by hand, the finished piece may differ a little from the sizes given in the listing.

Question 6

How often do new items appear?

Accepted Answer

Mysza is a one-person brand and everything is made by hand, so new pieces appear irregularly rather than on a schedule. The Available now page always shows exactly what is in stock.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay through our secure payment processor, Stripe.

Question 8

Where do you ship to?

Accepted Answer

We currently deliver to Switzerland and France. Shipping costs are calculated at checkout based on your location. For full details, see our Delivery & Returns page.

Question 9

How long does delivery take?

Accepted Answer

Orders within Switzerland typically arrive within 2-4 business days. Deliveries to France may take 5-7 business days.

Question 10

Can I return a bag?

Accepted Answer

Yes, we accept returns within 30 days of delivery for undamaged items in their original condition. Please contact us at madebymysza@gmail.com to initiate a return. For full details, see our Delivery & Returns page.

Question 11

Can I request a custom bag?

Accepted Answer

We occasionally take custom orders, depending on availability and on which scraps are at hand. Please reach out to madebymysza@gmail.com to discuss your idea!

Frequently Asked Questions